Saltrock Offer Free Returns on All Purchases
If you are not 100% satisfied with your product we are happy to offer a full refund or exchange as long as the product is returned to us in a new, unworn condition with the original packaging within 28 days after your delivery date. We aim to issue refunds on returns within 7 to 10 days of receipt of the item back into our returns department. Please be aware, this may take longer during sale periods. If your item is faulty we can exchange for the exact same item where possible. In the event of the exact item not being available we will refund the item within 7 to 10 days of receipt of the product back to the returns department (unless we are in a sale period when issuing a refund may take longer). Please note: items bought online cannot be returned to stores.
HOW TO RETURN ITEMS
All returns are free via Royal Mail’s online Tracked Returns service. You will need to go online, print and attach the label to your parcel in order to send it back to our returns department. If you do not have a printer you can still use Royal Mail’s Tracked Returns service by receiving a QR code to your smartphone and presenting the QR code at the post office. Follow this link to create your label/QR code.
Step 1: Create a returns slip at the Royal Mail Website.
Step 2: Follow the instructions & make your returns label.
Step 3: Attach your returns label to the front of your package and include the completed returns slip that was sent with your order.
Step 4: Take the package to the Post Office & return for FREE.
Please send all returns to:
Saltrock Surfwear Ltd
I want to return something but I don't have the delivery note
No problem! Simply include your name, contact details and order number in your return package. Alternatively simply print your Order Confirmation email and include this with your return package.
I'd like to exchange an item
We don't offer exchanges but you can return your items for free and re-order the new items you'd like whilst we are processing your return.
How long will my return take to process?
We aim to issue refunds on returns within 7 to 10 days of receipt of the item back into our returns department. Please be aware, this may take longer during sale periods.
Can I return my Online order to store?
Sorry, this is not currently possible. But you can return any items purchased Online for free - click here to print your free returns label.
I don't have a printer to print the returns label
Your local Post Office will be happy to print your returns label for you - simply complete the returns form on the Royal Mail website and show the QR code at the Post Office.
We hope all your Saltrock products reach you in perfect condition. If they haven't please get in touch and we'll put it right.