Frequently Asked Questions
Oh no!
Our discount codes apply to full prices items only.
They cannot be used with any other offer and are not valid on accessories, including Surfboards, Bodyboards, Balance Boards, Paddleboards, Ponchos and Wetsuits.
Please contact the customer service team if you need further assistance at customerservice@saltrock.com
Well that's a pickle!
Next day orders placed between Monday to Thursday before 3pm will be shipped the same day.
Orders placed after 3pm will be shipped the next day.
Orders placed Friday to Sunday before 3pm will be sent the same day but will be delivered the next working day.
You can check the status of your order via the 'My Account' section of our website.
Standard size orders will be sent via Royal Mail 24, tracking information will be included in the confirmation.
Larger items will be sent via Courier.
Any queries please contact the customer service team at customerservice@saltrock.com
Standard delivery items are sent via Royal Mail 48 service, you will receive a tracking confirmation when the order is dispatched.
Over sized items are sent via Courier.
Please allow 5 working days from the day of shipping, if it has not arrived please get in touch with the customer service team at customerservice@saltrock.com
Of course, we'd be delighted!
Please use our free returns to send the item back to us and make a note on the delivery sheet letting us know what you would like instead.
You will receive an email notification when the replacement is on the way.
Did you put it in one of your safe places?
No problem at all, please just include a note with your name, address and order number.
We are sorry to hear this.
Please send over some photos of the faulty items to our customer service team at customerservice@saltrock.com
We will get it put right for you.
Bonjour/Hallå/G'day!
Unfortunately we are not currently shipping outside of the UK at the moment.
We can help with that.
From our returns page, click on the link to the Royal Mail page.
Complete your details including your email address and they will send you a QR code, take this to your local Delivery office and they will print the label for free.
Currently our Gift Cards can only be used instore.
If you would like to use it online please send a photo of cards barcode to customerservice@saltrock.com and they will convert it into an e-voucher for you.
If your tracking is showing that your order has arrived at the Click and Collect site, but you have not received any notifications please pop in with some ID and ask for the parcel.
Any other issues please contact the customer service team at customerservice@saltrock.com