Returns & Exchanges

We’re super pleased to be able to offer FREE RETURNS, here’s what you need to do…

If you aren’t completely happy with your purchase, we’ll exchange it for you or refund the full cost of the goods. You will need to package up the goods securely in the original packaging that we sent the goods to you in, or if damaged use a suitable alternative and send it to us with proof of purchase and a completed returns form within 14 days of the date the package was delivered. 

Step 1:

Go to https://www.royalmail.com/track-my-return/create/249

Step 2:

Follow instructions & make your returns label.

Step 3:

Take to the Post Office & return for FREE.

We recommend you retain a “proof of postage”. Please keep your proof of postage in a safe place just in case there are any problems.

Once we receive the faulty goods and we are happy that they are not of satisfactory quality you will receive your refund as soon as possible and in any event within 30 days to the card on which you made the original payment.

Please send all returns to

Saltrock Surfwear Ltd
Keystone Centre,
Gammaton Road,
Bideford,
North Devon,
EX39 4DF

Goods cannot be returned to our stores.

On receipt of your non-faulty goods with the notice of your cancellation of the order then as long as the goods are in re-saleable condition and we have proof of purchase we will refund the relevant amount or send you out an exchange.  Any refund will be to the card on which you made the original payment as soon as possible and in any event within 30 days.  If you require an exchange we will arrange the shipment as soon as possible and if the item is out of stock then we will refund the money immediately.

Your statutory rights are not affected.