Facebook Like and Share Croyde View Festival Competition

We’ve launched a competition on Facebook to win a pair of tickets to the Croyde View Festival which is taking place in Croyde on Saturday 8th August.

The Croyde View Festival is sponsored by Saltrock and will bring the spirit of Croyde to life in a one day celebration of local food, music and fun for all ages.

Head over to Facebook to enter the competition. Or if you want to make a weekend of it and camp in the best spot in Croyde you can get your tickets right here

Good luck :)

Here’s the official bit

Terms and conditions

Facebook Like and Share competition to win a pair of tickets to the Saltrock sponsored Croyde View Festival on Saturday 8th August 2015, between 11:00 and 23:00 at Croyde View Campsite, Devon.

CLOSING DATE for entries is 12:00 TUESDAY 28th July 2015

By entering the competition, entrants agree to be bound by the following terms and conditions:

The winner will be chosen at random. The winner must be able to attend the festival held at Croyde View Campsite on Saturday August 8th July 2015 at 12:00pm and is responsible for their own transport there.

For all entries, Saltrock reserves the right to re-select a winner if the winner is unable to attend the event, has not acknowledged winning the prize within 48 hours of being notified or confirmed they can attend the event before 12.00 Friday 31st July 2015. 

1.    Open to United Kingdom residents

2.    Offer not open to employees of Saltrock, partners, sponsors or anyone else connected with the promotion.

3.    The prize is a guestlist for 2 people to attend the Croyde View Festival on Saturday 8th August 2015, between 11:00 and 23:00 at Croyde View Campsite, Devon.

4. The prize does not include anything other than that specifically mentioned in paragraph 3 above.

5.    The winner will be notified after the competition has closed by the Saltrock Social Media Manager. They will be notified by 12.00 Thursday 30th July 2015.

6.    The prize is non-transferable. There is no cash alternative.

7.   Saltrock reserves the right to feature the name, image and location of the prize winner in any future marketing materials, website publications, promotions and/or prize draws.

8.    The Promoter’s decision is final.

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New website on the way

You'll be sure to find Andrei Burton using our new website...

A lot has been happening here at Saltrock, you may have noticed.

We are set to open our 40th store this year in Dorchester and as part of this exciting ongoing investment in our brand we are in the process of developing…… a new website (cue surprised mouse)

As some of you may have spotted our current website has been around for a while now and does creak a bit at times.

She’s like a faithful longboard that has developed a big split in the rail and is now taking on water. It’s not long now until we decommission the current waterlogged website version and send it to the great digital place in the sky (there are consistent, if not a bit pixilated waves there apparently).

We are now in the final throws of our new website going live which will have a vastly improved customer experience that should meet the expectations of all you savvy internet shoppers out there.

The new site will be faster (at least 3 times), have a search function that returns actual search results – not search results from another galaxy, work properly on mobiles, tablets and the desktop and have a much enhanced shopping experience.

There are lot of other features being added to the new site (far too many too list here) along with a greater range of stock items so make sure you join our newsletter or Like or Follow the Saltrock page to keep up to date with all the exciting going ons.

Aloha current website, you have done us proud and a big thank you to all our loyal customers (and Saltrock team members for that matter!) who have put up with some of the old girls very annoying idiosyncrasies at times.

See you on the web!

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Don’t miss an unforgettable summer moment at Croyde View Festival with Saltrock

Croyde View Festival

Saltrock is proud to support Croyde View Festival 2015, and as a Saltrock customer we’re giving you a heads up before the tickets sell out!

You can now buy your tickets directly on saltrock.com - click here to see all the ticket options

Croyde View Festival takes place on Saturday 8th August and is your chance to lose yourself in the real North Devon vibe and enjoy inspirational talent, stunning scenery and rolling seas right in the heart of Croyde. Packed full of brilliant local bands, delicious local food and incredible home-grown attractions, Croyde View is the perfect festival for families – safe, intimate and heaps of fun.

You’ll get to enjoy Saltrock Ambassador Andrei Burton’s extraordinary and terrifying trials biking shows – watch him test his skills to the limit, meet Andrei and even have a go yourself!

 The music line up is incredible – local talent already bursting onto the international stage. Small Town Jones, The Tuesday Syndicate, Auction for the Promise Club, 24 Pesos and The Roughnecks lead a south west line up packed full of power and energy and are guaranteed to get everyone in the festival spirit!

The food and drink is all sourced locally and includes a hog roast, stone baked pizzas, cream teas, ice creams, local beers and ciders and even a wine bar. There’s loads to do for kids including a bouncy castle and entertainment all day.

So don’t miss out on this unforgettable summer moment that won’t break the bank. If you want to make a weekend of it and camp – we are, the views are incredible – it’s just £20.91 for a one-night adult camping ticket or £31.26 for the whole weekend.

Day tickets to the festival are just £13.15 including booking fee. For under 15s it’s just £2 (yes, £2) with all profits donated to The Knowle Community Group.

Tickets are selling fast so please don’t hang about. You can book directly on the Saltrock website – click here to see the ticket options and bag yourself a weekend packed full of great music, great food, great people and great fun.

See you there!

The Saltrock Team

Don't miss the Croyde View Festival!

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Behind the scenes with big wave surfer Andrew Cotton

This week we shot our first official video with big wave surfer and Saltrock Ambassador Andrew ‘Cotty’ Cotton.

We wanted to gain an insight into what it takes to be a big wave surfer in the UK and capture something of the humble, funny, family guy behind the media persona.

We were lucky enough to have with us Chris Brown from InMotion Media and well-known local surf photographer Ester Spears behind the camera.

We started the day at Andrews’s family home in Braunton. Andrew’s wife Katie is a music teacher, so we found a sunny spot in the back garden and set up the interview while she took a singing lesson inside. With gloriously warm sunshine and music drifting out through the window, we agreed the day had set off to a good start.

 

Interviewing Cotty

Cotty is typically open about his discomfort in front of the camera but he was the ultimate professional and answered all our questions (and we had LOADS), giving us a fantastic insight into his life and career as a big wave surfer. He told us about how he started surfing, what drives him to keep riding the world’s biggest waves and how he balances big wave surfing and family life. It was great to hear him explain about the athleticism involved and the misconceptions people have of what he does, and get some behind the scene insights into the big wave world.

We captured tonnes of great footage and Chris even announced that it was the first time he has ever run out of room on his film card, so we were super happy with that.

Chris and Ester on shoot with Cotty

Next we ventured on to Croyde where Chris caught some stunning shots of the beach and the sea. Saltrock’s shiny new VW bus accompanied us for lunch, and not so soon after we were also joined by a huge random downpour, so we all squeezed into the VW to eat pasties in the dry!

Next we drove up to Putsborough beach, where we were joined by Andrew’s children Honey and Ace.

Ace, who is super-cute and funny and is clearly destined to be as fearless as his dad spent the afternoon tearing through rock pools, diving after crabs and jellyfish and clambering up sheer rockfaces while gorgeous Honey went for a surf with her Dad.

Cotty and Honey assessing the conditions at Putts

Trying to get some profile shots later was tricky, and we played cat and mouse with the sun as it kept disappearing behind the cloud but the shots look great and we can’t wait to share them with you- stay tuned here!

Thanks to Andrew, Katie, Honey and Ace, and also Chris at InMotion Media and Ester Spears

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The code glitch that showed some real #SaltrockSoul

 

Sometimes only a difficult situation can make you realise how lucky you are.

That happened at Saltrock HQ last week. Big time.

A website code we created months ago as a favour for a customer in place of a refund was illicitly distributed on an online deals site. The result was that we received tens of thousands of massively discounted orders which as you can imagine, we were unable to fulfil.

Last week's refunds

It was a tough week. We hate disappointing our customers and completely understood everyone’s frustrations. So this is a huge THANK YOU to all our awesome, big-hearted customers who sent us messages of support during that frantic week as we tried to get refunds out to everyone affected in superhuman time. We were blown away by your support – here are just a few of the messages we received (we’ve left them anonymous to protect identities)

 

“Hi,

just wanted to say a big thank-you for the timely manner in which you refunded my payment from my cancelled order. Working in retail myself I can appreciate what a huge job this would have been for you and can only imagine the amount of work hours it would have taken. I look forward to shopping with you again soon,

kind regards H****”

 

“Hi,

Thanks so much for sorting through all this. I can imagine it’s been a horrible week, and I hope you all have a great relaxing weekend. You guys are awesome.

Best, 

W****”

 

“Hi

Thank you for being so kind about it, and hope it hasn’t caused you any long term effects.

Whoever the member of public was that released the code clearly has a lot to answer for.

Good luck for the future, and I will still be ordering from you.

S****

 

“Hi Saltrock team

Just wanted to say thank you very much for keeping me updated.

I understand that this must be a very trying time for you in the light of recent events.

I will keep an eye out for my refund

Kind regards

L****”

 

“Thank you for keeping me up to date. This was my mistake in assuming it was a public code but that a possible site error was not imposing a minimum spend.

If I had realised it was a private code that should never have been shared then I probably would not have used it. Given that I and lots of other people tried to take advantage of this I don’t think it should be a high priority ☺. As long as the money gets refunded eventually then that is fine with me. Or give it to charity ☺

Apologies for taking advantage.

A*****”

 

We love you guys.

Messages like these kept us going last week, and thankfully we managed to get everyone’s refunds processed by the end of the week.

Now we’re looking to the future and are super excited about our brand new website which will launch in the next couple of weeks. It will showcase our new product perfectly and provide a smooth shopping experience using the latest digital design approaches, meaning the site will work so much better on mobile and tablet AND crucially won’t allow the glitch that caused the code issue. It will also give you some behind the scenes access to our awesome Brand Ambassadors.

The new website will be live in the next few weeks and we can’t wait to show you – check the blog next week for more news on the new site.

In the meantime thanks for all your support – you rock.

Have a great weekend.

The Saltrock Team

 

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Looking for a summer job by the sea?

Join the Saltrock Team this summer!

We’re looking for team members to join our Braunton and Woolacombe teams over the busy summer period.

Team spirit and the right attitude are extremely important at Saltrock and we are looking for people who can create a fun and friendly environment while remaining dedicated to top class customer service and store results.

You must be flexible and flexible over 7 days a week, and previous retail experience is essential.

If you think one of these roles is right for you, get in touch!

Drop in to the store or send your CV and a covering note to factory@saltrock.com or wooly@saltrock.com

We’ll be in touch soon!

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